Shipping Policy

My Toys World ("we" and "us") is the operator of (mytoysworld.co.uk)
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the ordered item or if you would prefer for us to process a refund.

2. Shipping Costs
Shipping costs are added to the products price. Our shipping is free for UK and Mainland. We charge extra out side of our delivery zone, However in most cases, our products are freely shipped.

3. Returns and Refunds

See our returns and refund policy by clicking here.

4. Delivery Terms
4.1 Transit Time Domestically
Generally, orders shipped are in transit for 4 - 10 days. This
We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.2 Out Of Stock items
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.

4.4 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.


5. Parcels Damaged In Transit

The one stop retail shop llc is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.


6 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

6.1 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

7. Customer service
For all customer service enquiries, please submit an enquiry by clicking here